Please, the phone number is not hot line about test kits. All the information about the test kit is posted on this web site including order status and tracking information. Also you get automatic email confirmations when order is placed and shipped. Make sure you did not mistype your email address and check your trash/spam folders. There is no more information to provide over the phone.
We do not have operators on standby 24/7. Everything is explained on the web site and email is the best way to get answers. We had people calling late in the evening over weekends or holidays, we cannot work like this.
Instead please take a look at the online instructions and email us what the problem is that you cannot make positive identification and somebody will deal with it, help you out. The test kit was designed as do yourself which allows to keep the price low so we do not have to hire people to do color interpretations over the phone.