Dear Valued Customer,
We occasionally encounter transactions that are declined, and there are several reasons why your bank may block a transaction. Please review the following potential causes:

1. Incorrect Billing Address: If you enter an incorrect billing address multiple times, next attempts will be temporarily blocked for 2 hours, regardless of whether the third attempt is correct. Please wait 2 hours before attempting the transaction again.
2. International Transaction Block: Your bank may have a filter set up to block transactions made outside your country. Although we process payments through US banks, transactions are still considered international when made from Canada. In such cases, we recommend contacting your bank to resolve the issue.
3. Accepted Payment Methods: Our payment system only accepts Visa and MasterCard. If you are using a different card, such as American Express or another type, your transaction will be declined.

If you attempt multiple transactions and they are declined, your bank may place a temporary hold on the same amount several times, which may appear as pending transactions on your statement. Please note that these are not charges. LabMax does not process or hold the funds, and the pending transactions will be cleared after a few days. If this occurs, please do not contact LabMax, as we are unable to intervene. You can either wait for the holds to be released or contact your bank directly.
If you accidentally place multiple orders and we have received payment for each, we can issue a refund. However, please be aware that we can only see successful payments in our bank records, not declined or pending transactions on your account.

Additionally, please note the following:

• There is a store limit of $600 USD per order. For orders above this amount, payment must be made via wire transfer or cheque.
• For payments made via wire transfer, we offer a 10% discount. For example, if you make a purchase of $700, the amount payable will be $630.
• Orders over $1,000 qualify for a 15% discount.

Thank you for your understanding. Should you have any further questions, feel free to reach out.
Sincerely,
LabMax Customer Service Team