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Merchant Services

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Shipping

We ship worldwide usually the next business days. Saturday, Sunday and holidays are not a business days, we are closed but all orders are accepted online and they will be processed the next business day. Orders made late Friday and during weekend will be shipped the next business day.

There are no shipments and no deliveries during weekends, long weekends, and holidays.

Here is a list of holidays (long weekends) when everything is closed in Canada, no shipments.

USPS, Canada Post is the cheapest way. If you want fast DHL and FedEx is a good option. Orders can be delivered the next business day (except to remote or smaller places) by DHL or FedEx in Canada and USA. DHL to Europe is 2 days (except remote or smaller locations). Other overseas locations take longer. DHL delivers the next day to most cities in USA but if you are in a smaller remote location it might take a little longer. Please note that we cannot guarantee delivery times, once the package is handed over to the courier we do not have any control.

During national holidays, long weekends things are usually slower too and deliveries to remote places also take longer. We cannot call Post Office and tell them to deliver faster.

Regular air mail (USPS, Canada Post) is delivered usually within one week, depending on your location. But on very rare occasion we have seen that it took USPS 4-6 week to deliver, probably customs was holing it. If you choose a regular mail without tracking number we cannot provide you with information about transit times and delivery dates. Please note if you choose the cheaper regular mail without tracking number labmax will not be responsible for any delays or lost mail. We cannot claim lost package with Post Office if you choose no tracking number, not registered. We do not have any control once the packages / mail is handed over to the post office or other courtier.

Shipping price

The price varies depending on destination and weight it can be anything from $5 for single test vial by regular air mail and up for bigger orders. During checkout process you will be presented with a few options.

Damaged goods

Please note if you order single vials with the cheapest shipping option it is packed in a small envelope it does not provide too much protection . You pay the cheapest shipping price and we can offer only the cheapest shipping option. Please choose any higher shipping option like expedited then we can pack in more durable box. If any damage happens please provide pictures. We will reship.

Delays

On very rare occasion customs will hold the package for a routine inspection, there is no reason to be concerned. We have noticed that it can take them anything between 1-2 weeks or even longer to release package. There is nothing we can do, we can call, complain and there is no response, you have to wait nothing else can be done to speed this up. It simply sits on the bottom of some container and they are not in rush to let it go. But everything else is moving fast. The delivery might also take a longer time if you are in remote area or place with reduced traffic.